Returns and Refunds Policy
We have a 30-day return policy, which means you have 30 calendar days from receiving your item to request a return.
For orders placed within the European Union, this commercial period extends the minimum legal 14-day right of withdrawal, without the need for justification.
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, for your return to be accepted.
To start a return, you can contact us at info@emberic.store.
Please note that returns must be sent to the following address:
Carrer Jorge Martinez Aspar, 46792, Barraca de Aguas Vivas, Valencia, Spain,
or to an address provided by us.
Return shipping costs are the responsibility of the customer and will not be refunded, in accordance with the provisions of Article 108.1 of Royal Legislative Decree 1/2007, of November 16.
Once the return is approved, we will refund the price of the product and the initial shipping costs corresponding to the standard shipping method.
Additional costs resulting from express or special shipping will not be refunded.
Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, you can contact us at info@emberic.store.
2. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In these cases, we will cover all costs associated with the return, including shipping costs, regardless of the destination country.
3. Exceptions / non-returnable items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants).
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Custom or personalized products (special or customized orders).
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Personal care products or supplements (such as cosmetics and beauty items, vitamins).
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Hazardous materials, flammable liquids, or gases.
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Sale items or gift cards.
If you have questions about a specific item, please get in touch before purchasing.
4. Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
5. 14-day cooling-off period in the European Union
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 calendar days, for any reason and without a justification.
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Return shipping costs are the responsibility of the customer.
In the event of withdrawal within the European Union, the refund will include the price of the product and the initial shipping costs corresponding to the standard shipping method, in accordance with current regulations.
6. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within a maximum of 14 calendar days from approval.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 calendar days have passed since we approved your return and you have not received your refund, please contact us at info@emberic.store.
7. Application by country / region
| Region | Return period | Notes |
|---|---|---|
| European Union | 14 calendar days (right of withdrawal) | No justification required |
| United States | 30 days | Item in original condition |
| United Kingdom | 30 days | Item in original condition |
| Canada | 30 days | Item in original condition |
| Australia | 30 days | Item in original condition |
| Rest of the world | 30 days | Item in original condition; local taxes, duties and fees are non-refundable |
* Shipments outside the European Union may be subject to taxes, customs duties, or fees, which will be the customer's responsibility.
8. Contact for returns
For any additional questions, our customer service team is available at:
Trade name: Emberic
Email: info@emberic.store
Physical address: Carrer Jorge Martinez Aspar, 46792, Barraca de Aguas Vivas, Valencia, Spain
Phone number: +34 634424506
Website: www.emberic.store