Shipping Policy
1. Shipping Destinations
Emberic ships to the following regions:
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European Union
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United States
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United Kingdom
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Canada
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Australia
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Rest of the World
We do not ship to countries outside of these regions. This limitation allows us to guarantee transparency in delivery times, the correct application of rates, and compliance with current regulations regarding international transport and e-commerce.
2. Delivery Times
The estimated total delivery time is up to 15 business days from order confirmation, depending on the destination.
The delivery process consists of two phases:
2.1 Order Preparation Time
Includes order validation, personalization (where applicable), packaging, and handing over the order to the carrier.
| Phase | Estimated duration |
|---|---|
| Order preparation | 1–5 business days |
2.2 Shipping Time by Destination
Once the order is prepared and shipped, the estimated shipping times are as follows:
| Destination | Estimated shipping time* |
|---|---|
| Spain (mainland) | 2–7 business days |
| Rest of the European Union | 5–14 business days |
| United States | 7–15 business days |
| United Kingdom | 6–14 business days |
| Canada | 8–16 business days |
| Australia | 9–18 business days |
| Rest of the World | 9–18 business days |
*Times may vary depending on the logistics operator, customs controls (where applicable), and the recipient's exact location.
3. Shipping Costs
Shipping costs are calculated automatically during the checkout process based on:
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The destination country
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The weight and/or volume of the order
If there are any promotions, discounts, or free shipping periods, these will be clearly displayed before finalizing the purchase.
For shipments outside the European Union, any applicable taxes, duties, or customs fees will be the responsibility of the customer, unless expressly stated otherwise.
4. Incident Management
In the event of delays, damage, lost packages, or any incident related to the shipment, the customer must contact our customer service team via email:
Each incident will be analyzed individually and handled in accordance with current regulations regarding consumer protection and the transport of goods.
5. Legal Information and Right of Withdrawal
In accordance with European Union regulations, customers residing in the EU have a right of withdrawal of 14 calendar days from the receipt of the order, without the need to justify their decision, except for legally established exceptions.
To learn about the applicable procedures, conditions, and exceptions, the customer should consult our Return Policy.
For customers in the United States, United Kingdom, Canada, Australia, and the Rest of the World, returns and cancellations are governed by the provisions of our Return Policy and the legislation applicable in each country.
6. Contact
For any further questions, our customer service team is available at:
Trade name: Emberic
Email: info@emberic.store
Physical address: Carrer Jorge Martinez Aspar, 46792, Barraca de Aguas Vivas, Valencia, Spain
Phone number: +34 634424506
Website: www.emberic.store